Customer Service Associate (Entertainment Center)

About the role

Round One is currently hiring Customer Service Associates in multiple departments: Bowling and Events Department, Food & Beverage Department, Amusement (Arcade) Department, and Cleaning (Facilities) Department. Closing shift-store closes at 2:00am.

Responsibilities

• Determine customers' needs and provide appropriate services.
• Maintain inventory levels and cleanliness of amusement games and counters.
• Respond to customer requests with a friendly and polite demeanor.
• Answer phone calls for general inquiries.
• Perform special projects and other miscellaneous duties as assigned.
• Operate POS registers for game card sales and prize redemptions.
• Maintain arcade and redemption inventory, keep the game floor clean, and assist guests as needed.
• Prepare and serve food and drinks, operate POS systems, and clean the kitchen and dining areas.
• Process sales, handle reservations, and support parties and events.
• Clean and reset bowling and activity areas, provide excellent customer service, and assist with maintenance and customer instruction.
• Keep the entire store clean, including restrooms, furniture, and arcade areas.
• Use cleaning equipment properly and safely, launder cleaning rags, wash windows, and follow MSDS protocols.
• Assist the Facilities team with cleaning needs.
• Conduct alcohol and age restriction control, conduct lost and found procedures, and seek improvements in work processes.
• Maintain confidentiality of company policies and procedures.
• Ensure a clean and safe working area.

Qualifications

• A High School Diploma or GED.
• One to two years of experience in a hospitality or retail environment.
• Open availability or flexibility to work on weekends/holidays and closing shifts (store closes at 2:00am).

Non-Essential Duties

• Conduct alcohol and age restriction control by company policies.
• Conduct lost and found procedures by company policies.
• Seek constant improvement or more efficient and less expensive ways and means in department work processes.
• Comply and maintain confidentiality of all company policies and procedures.

Physical Demands

• Bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces.
• Stand and walk for extended periods without breaks during busy times.
• Use hands/fingers to handle and feel and reach with hands and arms.
• Lift and/or move up to 100 lbs with assistance.

Benefits

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.