Customer Service Associate - DC

About the role

Our organization has multiple business units in a niche asset class of the overall real estate market: manufactured housing. It's not particularly well-known or glamorous. But our industry makes homeownership possible for over 20 million Americans, and we find that pretty satisfying.

Responsibilities

• Help people buy and sell manufactured homes, learn about manufactured home communities, and manufactured home living in general.
• Communicate with clients via phone, email, and chat systems, ensuring quick and clear responses without grammatical errors.
• Support clients in various tasks such as listing homes, interacting with corporate executives, and handling data entry.
• Work independently and solve problems as needed.

Requirements

• Customer service experience with more than a couple of years.
• Excellent communication skills, especially in writing and speaking.
• Ability to handle multiple tasks simultaneously and adapt to different situations.
• Experience with Google Sheets and Gmail is helpful.

Qualifications

• Passionate about helping people.
• Patient and able to explain things clearly and simply.
• Comfortable working in a fast-paced, dynamic environment.

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, and vision plans.
• A generous 401(k) employer match.
• Paid vacations, holidays, and sick time.

Schedule

As an Equal Opportunity Employer, we welcome and thank all applicants.