Customer Service Associate - Automotive Finishes
About the role
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role involves preparing orders for delivery or pickup, loading and unloading products, operating and maintaining warehouse vehicles and equipment, assisting customers, and providing customer service.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Absorb and assist customers in person and over the phone
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Operate color retrieval and paint mixing machine equipment as needed
- Comply with inventory control procedures and assist with physical inventory process
- Complete Monthly and Quarterly Safety Training
Qualifications
- Minimum Requirements: Must be at least eighteen (18) years of age, legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, must have a valid, unrestricted driver’s license, must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, must be willing to work all scheduled hours, with or without reasonable accommodation
- Preferred Qualifications: Have at least a High School diploma or GED, have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.), have at least one (1) year of work experience in customer service, retail, or sales
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We offer a wide range of world-class benefits designed for our employees, including retirement, health care, total well-being, and more. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.