Customer Service Associate - Automotive Finishes
About the role
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role involves preparing orders for delivery or pickup, loading and unloading products, operating and maintaining warehouse vehicles and equipment, assisting customers, and providing customer service.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Absorb and assist customers in person and over the phone
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Operate color retrieval and paint mixing machine equipment as needed
- Comply with inventory control procedures and assist with physical inventory process
- Complete Monthly and Quarterly Safety Training
Qualifications
- Minimum Requirements: Must be at least eighteen (18) years of age; must have a valid, unrestricted driver’s license; must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion; must be willing to work all scheduled hours, with or without reasonable accommodation
- Preferred Qualifications: Have at least a High School diploma or GED; have at least one (1) year of work experience using material handling equipment; have at least one (1) year of work experience in customer service, retail, or sales
Benefits
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.