Customer Service Associate - Automotive Finishes
About the role
The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role involves preparing orders for delivery or pickup, loading and unloading products, operating and maintaining warehouse vehicles and equipment, assisting customers, and providing customer service.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
- Absorb and assist customers in person and over the phone
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Operate color retrieval and paint mixing machine equipment as needed
- Comply with inventory control procedures and assist with physical inventory process
- Complete Monthly and Quarterly Safety Training
Qualifications
- Minimum Requirements: Must be at least eighteen (18) years of age; must have a valid, unrestricted driver’s license; must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion; must be willing to work all scheduled hours, with or without reasonable accommodation
- Preferred Qualifications: Have at least a High School diploma or GED; have at least one (1) year of work experience using material handling equipment; have at least one (1) year of work experience in customer service, retail, or sales
Benefits
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.
Pay
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting.
Schedule
This is a part-time position. The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life… with rewards, benefits and the flexibility to enhance your health and well-being; Career… with opportunities to learn, develop new skills and grow your contribution; Connection… with an inclusive team and commitment to our own and broader communities.
What is the Process to Get Started?
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview: Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation.
Step 3 – In-Store Interview: Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.