Customer Service Associate

Benefits

• Employee discounts
• Free food & snacks
• Free uniforms
• Training & development

Responsibilities

• Greet all members and guests warmly
• Check in members, verify accounts, and assist with membership questions or updates
• Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales
• Schedule new members for their initial Success Sessions
• Provide information about club services, amenities, and promotions
• Process membership enrollments, upgrades, and billing inquiries accurately
• Maintain the front desk, lobby, and gym floor to company cleanliness standards
• Support sales and marketing efforts, including local outreach and promotional events
• Handle phone calls, emails, and in-person inquiries with prompt and professional communication
• Monitor club access and follow company safety and security procedures
• Aid team members with operations, cleaning, and light maintenance tasks as needed
• Uphold all Workout Anytime policies, member privacy, and brand standards

Qualifications

• Strong communication and customer service skills
• Positive, energetic ATTITUDE with a passion for helping people
• Previous experience in hospitality, retail, or fitness preferred
• Comfortable working with computers, POS systems, and scheduling tools
• Reliable, punctual, and organized with strong attention to detail
• Availability to work a flexible schedule including evenings, weekends, and some holidays

Physical Requirements

• Ability to stand or walk for extended periods
• Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
• Comfortable working in an active gym environment