Customer Service Associate
About the role
You’ll Be Responsible For Responding To Customer Inquiries, Mitigating Service Problems, And Providing An Exemplary Customer Experience.
Responsibilities
- Respond to customer inquiries, product and service questions, and customer complaints
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Regularly meet with sales lead to receive the newest service and product knowledge
- Find patterns in customer complaints and bring them to the team for improvement
- Keep track of customer accounts and make updates with new account information as necessary
Qualifications
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
About Company
CrossCountry Mortgage (CCM) is the #1 retail mortgage lender. We have been recognized nine times on Inc. 5000’s Fastest-Growing Private Companies list and have received countless awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture, driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our enterprising spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, and vision, as well as a 401(k) with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Compensation: 60000 - 80000 yearly