Customer Service Associate

About The Role

We are seeking a dedicated Customer Service Associate to join our dynamic team. In this role, you will be the frontline representative for our clients, providing exceptional customer service and support in the insurance industry. The ideal candidate will possess strong communication skills, attention to detail, and the ability to handle a high volume of customer inquiries efficiently. This position offers an excellent opportunity to develop industry-specific knowledge, enhance your customer service skills, and work remotely within a professional and supportive environment.

The role involves managing inbound calls from policyholders, beneficiaries, and agents, addressing their questions regarding payments, policy details, or claims, and ensuring customer satisfaction at every interaction.

Qualifications

• High school diploma or GED
• Minimum of 6 months experience in an office environment
• At least 6 months experience using Microsoft Windows PC applications
• 6 months experience working in a remote or work-from-home environment
• Previous insurance industry experience, particularly with life insurance and annuity policies, is preferred
• Ability to communicate effectively and professionally both orally and in writing
• Attention to detail, accuracy, and accountability in work tasks
• Proficiency in managing high call volumes, typically between 75 to 100 calls daily
• Reliable device (cell phone or tablet) for 2-Factor Authentication process
• Availability to work Monday through Friday from 7:00 am to 7:00 pm Central Time, with Saturday rotations from 8:00 am to 12:00 pm

Responsibilities

• Provide front-line customer service via phone to policyholders, beneficiaries, agents, and internal teams
• Handle inquiries related to payments, policy information, and claims efficiently and professionally
• Maintain a high level of customer satisfaction by striving to meet or exceed service standards
• Manage a high volume of inbound calls, typically between 75 to 100 calls per day
• Communicate clearly and effectively with internal and external customers to resolve questions and issues
• Develop and maintain a comprehensive knowledge of insurance products, services, and company processes
• Collaborate proactively with management and team members to address service concerns and improve processes
• Ensure accuracy and attention to detail in all work activities
• Complete required training and demonstrate proficiency in call center operations
• Adhere to scheduled working hours and remote work policies, including maintaining a dedicated workspace and secure internet connection

Benefits

• Medical, dental, and vision insurance with employer contributions
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Life and Accidental Death & Dismemberment (AD&D) insurance
• Short-term and long-term disability coverage
• Paid time off and employee assistance programs
• Participation in a 401(k) plan with company matching contributions
• Additional voluntary or legally mandated benefits

Equal Opportunity

NTT DATA Services is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees. We consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran status, marital status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and will provide reasonable accommodations to qualified applicants with disabilities upon request.