Customer Service Associate

Duties/Responsibilities

• Entering orders at the point of sale using the company computer system.
• Interacting with customers over the phone, via email, and in-person.
• Greet customer with friendly attitude.
• Basic computer and phone skills.
• Communicate to customers the correct product for their application.
• Communicate to customers how material is priced and sold.
• Create Sales Orders and create quotes to estimate cost of projects; quantities of material needed from customer measurements.
• Schedule effectively and maintain open communication with team members and clients for smooth deliveries.
• Maintain a clean work environment.
• Learn basic knowledge of products available to customers.
• Inform management of products/special order material customers need.
• Aid with inventory cycle counts, shipping, receiving, and other related duties as assigned.

Required Skills/Abilities

• Basic computer knowledge - Microsoft Outlook, Internet, Word, and Excel.
• Bilingual (English and Spanish) is preferred but not required.
• Forklift experience helpful.
• Ability to lift 75 lbs; 50 lbs. on a repetitive basis.
• Excellent customer service skills and attitude.
• Detail oriented and possesses excellent organizational and time management skills.
• Pass pre-employment drug test and background screening.

Education/Experience

• High school diploma/GED and/or equivalent work experience.
• Experience with Irrigation/Landscaping/Pool/Aquatics products a plus.
• Experience assisting customers with product needs, both walk-ins and over the phone.

Physical Requirements

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must have the ability to lift 75 lbs; 50 lbs. on a repetitive basis.

Job Location

World Outdoor Emporium, Inc - Wentzville
1307 Granville Dr Wentzville, MO 63385

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan.
• Paid vacation, sick time, volunteer day, holidays, birthday, and floating holidays.
• Paid parental leave, adoption assistance program.
• Medical, dental, and vision benefits.
• Flexible and dependent care spending accounts.
• Company-paid life insurance and short-term disability.
• Additional life insurance and long-term disability also offered.
• Mental, physical, and emotional well-being programs for employees and families.
• Wellness program and safety program with bonuses for our drivers.
• Employee referral bonus program.