Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns and exchanges in a professional manner.
• Manage inventory and maintain cleanliness in the store.
• Support the donation process for customers and donors.
• Collaborate with other team members to enhance overall store operations.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in customer service preferred but not required.
• Strong organizational skills.
• Basic computer skills including Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation program and diabetes management coaching.
• On-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off for personal and professional pursuits.
• Mental health services.

Pay

Compensation details are provided in the job description.

Schedule

Shifts may vary based on store needs, typically ranging from part-time to full-time positions.