Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in your career path.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Assist with donations and inventory management
• Support team members with training and guidance
• Participate in store events and promotions

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service preferred
• Strong organizational and multitasking skills
• Ability to lift up to 50 lbs occasionally

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Effective verbal and written communication skills

Benefits

• Comprehensive healthcare plans
• Paid time off including sick leave and vacation
• Team member discounts
• Employee Assistance Program (EAP)
• Retirement plan with company matching
• Flexible spending accounts
• Additional benefits such as performance merit increases

Pay

Starting pay ranges from $13.00 to $17.13 per hour, depending on job duties and position.

Schedule

Full-time and part-time schedules available.