Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Work collaboratively with other team members to support store operations.
• Support the donation process for customers and donors.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Strong organizational skills.
• Basic computer literacy.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Ability to handle multiple tasks simultaneously.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Flexible spending accounts.
• Team member discounts.

Pay

Starting pay ranges from $17.15 to $22.60 per hour, depending on job duties and position.

Schedule

Full-time positions typically offer a standard 40-hour workweek, while part-time roles can vary based on store needs.