Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role can be either Full Time or Part Time.

Responsibilities

• Create a welcoming environment for all customers and donors.
• Handle customer inquiries and complaints professionally and efficiently.
• Assist customers with finding items they need and provide accurate information.
• Manage inventory and ensure cleanliness in the store.
• Support the donation process for customers and donors.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Basic computer skills (Microsoft Office).

Qualifications

• Experience in retail or customer service preferred.
• Strong problem-solving and decision-making abilities.
• Ability to lift up to 50 lbs.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Problem-solving skills.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick pay and vacation.
• Specialized health programs.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program.
• Retirement plan with company matching.

Pay

Starting pay ranges from $16.25 to $17.12 depending on job duties and position.

Schedule

Shifts vary based on store needs, typically ranging from 8 hours per shift to 40 hours per week.