Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle customer inquiries and complaints professionally and efficiently.
• Manage inventory and ensure accurate stock levels.
• Work collaboratively with other team members to maintain a positive store environment.
• Support the donation process for customers and donors.

Requirements

• High school diploma or equivalent required.
• Excellent communication skills and the ability to interact effectively with diverse groups.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and grow within the company.

Qualifications

• Previous retail experience preferred but not required.
• Customer service background or experience in a similar role.
• Strong organizational skills and attention to detail.

Skills

• Customer service skills.
• Problem-solving abilities.
• Effective communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation program and diabetes management coaching.
• On-demand care options.
• 401(k) plan with generous company matching.
• Paid time off for personal use.

Pay

Compensation details are provided upon interview and will vary based on experience and location.

Schedule

Shifts are typically scheduled during daytime hours, with some evening and weekend opportunities available.