Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Manage inventory and ensure accurate stock levels
• Engage with donors and promote the value of donating gently-used items
• Participate in team meetings and training sessions

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service is preferred but not required
• Strong organizational skills
• Basic computer literacy (Microsoft Office)

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Team player

Benefits

• Comprehensive healthcare plans
• Up to 50% off store merchandise
• Employee Assistance Program (EAP)
• Retirement plan with company matching
• Flexible spending accounts
• Additional benefits such as performance merit increases

Pay

Starting pay ranges from $14.00 to $18.45 per hour, depending on job duties and position.

Schedule

Full-time and part-time schedules are available.