Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Support the donation process for customers and donors.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Strong organizational skills.
• Basic computer literacy.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Team player.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.

Pay

Starting pay ranges from $17.15 - $22.60 per hour, depending on job duties and position.

Schedule

Hours vary based on store location and shift preferences.