Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of our people.

Responsibilities

• Engage with customers to provide exceptional service, ensuring they have a positive shopping experience.
• Handle customer inquiries and complaints effectively, resolving issues promptly and professionally.
• Manage inventory and ensure accurate stock levels, assisting with restocking and organizing merchandise.
• Work collaboratively with other team members to maintain a high level of customer satisfaction and operational efficiency.
• Support the donation process, ensuring donations are processed efficiently and accurately.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and adapt to a fast-paced environment.
• Basic computer skills, including proficiency with Microsoft Office applications.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Strong problem-solving and decision-making skills.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
• Passion for sustainability and environmental stewardship.

Skills

• Customer service skills
• Inventory management
• Communication skills
• Teamwork
• Problem-solving

Benefits

• Bundled health plans
• Company-paid life insurance
• Smoking cessation program
• Diabetes management coaching
• On-demand care options
• 401(k) plan with company matching
• Paid time off
• Mental health services

Pay

Compensation details are provided through the onboarding process.

Schedule

Shifts may vary based on store needs, typically ranging from early morning to late evening.