Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of team members.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Manage inventory and maintain store cleanliness
• Engage with donors and promote the value of donating gently-used items
• Participate in team meetings and training sessions

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service preferred
• Strong organizational and multitasking skills
• Ability to lift up to 50 lbs

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Effective communication skills

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage
• Company-paid life insurance
• Smoking cessation and diabetes management programs
• On-demand care options
• 401(k) plan with generous company matching
• Paid time off for leisure or other hobbies
• Mental health services

Pay

Compensation is commensurate with experience.

Schedule

Shifts vary based on store needs, typically including weekends and evenings.