Customer Service Associate

About the role

The Customer Service Associate creates an awesome experience for customers, donors, and other team members. This position offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in career path interests.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Handle returns, exchanges, and inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Engage with donors and foster a positive donor experience.
• Support team members through training and mentorship.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service preferred.
• Strong organizational skills.
• Basic computer skills (Microsoft Office).

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Team member discounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $17.15 - $22.60 depending on job duty/position.

Schedule

Full-time and part-time schedules available.