Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is dedicated to creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Handle returns, exchanges, and inquiries efficiently.
• Assist in organizing and maintaining inventory.
• Engage with donors and promote the mission of the thrift stores.
• Participate in ongoing training and professional development opportunities.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service preferred.
• Strong organizational and multitasking skills.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Team player.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Specialized health programs.
• Discounts on store merchandise.
• Flexible spending accounts.
• Employee assistance program.
• Retirement plan with company matching.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $17.75 to $18.70 depending on job duty/position.

Schedule

Hours vary based on store location and shift preferences.