Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role supports our mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers in-store.
• Handle returns, exchanges, and troubleshooting issues efficiently.
• Manage inventory, including restocking shelves and organizing displays.
• Engage with donors, promoting the importance of donating gently-used items.
• Support team members, offering guidance and fostering a positive work environment.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Experience in retail or customer service preferred.
• Strong organizational skills and attention to detail.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Problem-solving abilities.
• Inventory management.
• Teamwork and collaboration.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• 401(k) retirement plan with company matching.

Pay

Starting pay ranges from $20.80 to $27.40 per hour, depending on job duties and experience.

Schedule

Full-time positions typically require a minimum of 20 hours per week, while part-time roles can vary based on store needs.