Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their shopping experience is memorable.
• Handle customer inquiries and complaints professionally and efficiently.
• Assist customers with finding products and answering questions about store policies and procedures.
• Manage inventory and ensure accurate stock levels.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Support the donation process for customers and donors.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Basic computer skills, including Microsoft Office.

Qualifications

• Experience in retail or customer service preferred.
• Strong problem-solving and decision-making abilities.
• Ability to lift up to 50 pounds occasionally.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Problem-solving skills.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Specialized health programs.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $15.00 to $15.81 depending on job duty/position.

Schedule

Full-time and part-time schedules are available.