Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle customer inquiries and complaints professionally and efficiently.
• Manage inventory and merchandise displays to maintain a visually appealing store environment.
• Process donations and ensure proper documentation for nonprofit partners.
• Support team members through training and mentoring.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and the ability to interact with a diverse range of people.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Experience in retail or customer service preferred.
• Previous experience working with nonprofits or community organizations is a plus.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Organizational skills.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• A 401(k) plan with generous company matching.
• Paid time off for leisure or personal activities.

Pay

Starting pay ranges from $16.00 to $21.08 per hour, depending on job duties and position.

Schedule

Shifts may vary based on store needs, typically ranging from part-time to full-time hours.

2220 S King Street, Honolulu, HI 96826