Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their shopping experience is enjoyable.
• Handle customer inquiries and complaints efficiently, ensuring customer satisfaction.
• Manage inventory, including sorting, tagging, and hinging items.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Support the donation process by accepting and processing donations from customers and donors.
• Participate in ongoing training to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Ability to lift up to 50 pounds occasionally.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Positive attitude and willingness to learn and grow professionally.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Organizational skills.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Specialized health programs.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $15.00 to $15.81 depending on job duties and position.

Schedule

Shifts vary based on store needs, typically ranging from early morning to late evening, with some weekend availability.