Customer Service Associate

About the role

The Customer Service Associate plays a crucial role in ensuring customer satisfaction and maintaining the high standards of our thrift stores. They are responsible for greeting customers, assisting with product selection, and handling returns and exchanges.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Help customers find products they are interested in and provide accurate information about the items.
• Handle returns and exchanges according to store policies and procedures.
• Ensure the cleanliness and organization of the sales floor.
• Participate in ongoing training to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service preferred but not required.
• Strong organizational skills.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Ability to work flexible hours, including weekends and evenings.

Benefits

• Paid time off.
• Comprehensive health benefits.
• 401(k) plan with company matching.
• Mental health services.

Pay

Starting pay ranges from $16.00 to $21.08 per hour, depending on job duties and position.

Schedule

Flexible schedule to accommodate store needs, including weekends and evenings.