Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of our people.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Handle returns, exchanges, and inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Engage with donors to promote donations and support community initiatives.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Basic computer skills (Microsoft Office).

Qualifications

• Previous retail experience preferred.
• Positive attitude and willingness to learn.
• Ability to lift up to 25 pounds.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Team member discounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $17.15 to $22.60 per hour, depending on job duties and position.

Schedule

Opportunities for both full-time and part-time positions are available.