Customer Service Associate
Savers | Value Village · Tonawanda, NY · 2 mo ago
On-siteCustomer Service$16–$21.08/hrOther
About the role
The Customer Service Associate plays a crucial role in ensuring customer satisfaction and operational efficiency in Savers thrift stores. They greet customers, assist with product selection, and handle returns and exchanges.
Responsibilities
- Greet and assist customers in a friendly and professional manner
- Help customers find products they are interested in
- Handle returns and exchanges according to store policies
- Ensure store cleanliness and organized merchandise
- Participate in ongoing training to enhance skills and knowledge
Requirements
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Positive attitude and willingness to learn
Qualifications
- Experience in retail or customer service preferred
- Knowledge of basic computer operations
- Ability to lift up to 50 lbs occasionally
Skills
- Customer service skills
- Attention to detail
- Problem-solving abilities
- Organizational skills
Benefits
- Comprehensive onboarding and training
- Bundled health plans including medical, Rx, dental, and vision coverage
- Company-paid life insurance
- Smoking cessation program and diabetes management coaching
- On-demand care options
- 401(k) plan with company matching contributions
- Paid time off for leisure activities
- Mental health services
Pay
Starting pay ranges from $16.00 to $21.08 per hour, depending on job duties and position.
Schedule
Hours vary based on store location and shift preferences, typically ranging from 7:00 AM to 7:00 PM, Monday through Saturday.