Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of our people.

Responsibilities

• Engage with customers to provide exceptional service and ensure their shopping experience is memorable.
• Handle returns and exchanges in a professional manner, ensuring customer satisfaction.
• Assist donors with the donation process, explaining how donations support local nonprofits.
• Collaborate with other team members to maintain a clean and organized store environment.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements

• High school diploma or equivalent required.
• Experience in customer service or retail preferred.
• Ability to communicate effectively with diverse groups of people.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize responsibilities.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including weekends and evenings.

Skills

• Customer service skills.
• Basic computer literacy, including proficiency in Microsoft Office applications.
• Ability to lift up to 25 pounds.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation assistance and diabetes management coaching.
• On-demand care options.
• 401(k) plan with generous company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Shifts may vary based on store needs, including weekends and evenings.