Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Handle returns, exchanges, and troubleshooting issues efficiently.
• Manage inventory by accurately tagging, sorting, and organizing products.
• Engage with donors to ensure they have a positive experience and understand how donations benefit the community.
• Support team members by offering guidance and fostering a collaborative environment.

Requirements

• High school diploma or equivalent required.
• Ability to stand for extended periods and lift up to 50 pounds.
• Positive attitude and willingness to learn and grow professionally.
• Strong communication skills, both verbal and written.
• Experience in retail or customer service preferred.

Qualifications

• Ability to work flexible hours including weekends and holidays.
• Pass a background check and drug screening.
• Willingness to comply with company policies and procedures.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and ability to multi-task.
• Knowledge of basic computer operations and proficiency in Microsoft Office.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Specialized health programs.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $15.00 to $15.81 depending on job duties and position.

Schedule

Flexible schedule options available, including part-time and full-time positions.