Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Support the donation process for customers and donors.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service preferred.
• Knowledge of basic computer operations and point-of-sale systems.
• Strong organizational skills and attention to detail.

Skills

• Customer service skills.
• Problem-solving abilities.
• Effective communication skills.
• Basic computer literacy.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $14.00 to $18.45 per hour, depending on job duties and position.

Schedule

Hours vary based on store needs, typically ranging from part-time to full-time positions.