Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle customer inquiries and complaints effectively.
• Manage inventory and ensure accurate stock levels.
• Work collaboratively with other team members to support store operations.
• Support the donation process and ensure donations are processed efficiently.
• Participate in ongoing training and professional development opportunities.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Basic computer skills, including proficiency with Microsoft Office.

Qualifications

• Experience in retail or customer service preferred.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize responsibilities.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Team player mentality.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Additional benefits such as performance merit increases.

Pay

The starting pay rate for this position ranges from $17.15 to $22.60 per hour, depending on job duties and position.

Schedule

Shifts vary based on store needs, but typically include morning, afternoon, evening, and weekend hours.