Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of our people.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Manage inventory and maintain store cleanliness
• Engage with donors and foster a welcoming environment
• Support team members with training and guidance

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service preferred
• Strong organizational and multitasking skills
• Basic computer skills including Microsoft Office

Skills

• Customer service orientation
• Problem-solving abilities
• Attention to detail
• Effective verbal and written communication

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage
• Company-paid life insurance
• Smoking cessation and diabetes management programs
• On-demand care options
• 401(k) plan with generous company matching
• Paid time off for leisure or personal pursuits
• Mental health services

Pay

Compensation is commensurate with experience.

Schedule

Shifts may vary based on store needs, typically including weekends and evenings.