Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Manage inventory and ensure accurate stock levels
• Engage with donors and foster a positive donation experience
• Support team members with training and guidance

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn

Qualifications

• Experience in retail or customer service is preferred but not required
• Strong organizational and multitasking skills
• Basic computer skills (Microsoft Office)

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Team player

Benefits

• Comprehensive healthcare plans
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Retirement plan with company matching
• Life insurance
• Discounts on store merchandise
• Additional benefits such as performance merit increases

Pay

The starting pay rate for this position ranges from $17.15 to $22.60 per hour, depending on job duties and position.

Schedule

Shifts vary based on store needs, typically ranging from part-time to full-time hours.