Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory by sorting, tagging, and organizing items.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Support the mission of the company by promoting the values of thrift and sustainability.

Requirements

• High school diploma or equivalent.
• Ability to work flexible hours including weekends and evenings.
• Positive attitude and willingness to learn and adapt to a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office applications.

Qualifications

• Experience in retail or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Problem-solving abilities.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Specialized health programs.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program.
• Retirement plan with company matching contributions.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $16.00 to $16.87 depending on job duties and position.

Schedule

Flexible schedule to accommodate both full-time and part-time positions, including weekend and evening shifts.