Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of team members.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns and exchanges in a timely and efficient manner
• Manage inventory and maintain cleanliness in designated areas
• Engage with donors to promote the value of donating gently-used items
• Support team members with training and operational tasks

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer skills (Microsoft Office)
• Physical ability to lift up to 25 pounds

Qualifications

• Experience in retail or customer service preferred
• Positive attitude and willingness to learn
• Strong problem-solving and organizational skills

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Team player

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage
• Company-paid life insurance
• Smoking cessation program and diabetes management coaching
• On-demand care options
• 401(k) plan with generous company matching
• Paid time off for leisure or other hobbies
• Mental health services

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Positions are available full-time and part-time.