Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle customer inquiries and complaints effectively.
• Manage inventory and ensure accurate stock levels.
• Process returns and exchanges according to company policies.
• Support team members with training and guidance.
• Participate in store events and promotions.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.
• Basic computer skills, including Microsoft Office.

Qualifications

• Experience in retail or customer service preferred.
• Strong problem-solving and decision-making abilities.
• Ability to handle multiple tasks and prioritize responsibilities.

Skills

• Customer service skills.
• Attention to detail.
• Effective communication skills.
• Organizational skills.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• 401(k) retirement plan with company matching.

Pay

Starting pay ranges from $17.15 to $22.60 per hour, depending on job duties and position.

Schedule

Shifts vary based on store needs, typically ranging from part-time to full-time hours.