Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in your career path.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and troubleshooting issues
• Assist with donations and sorting merchandise
• Operate cash registers and handle transactions
• Participate in team meetings and training sessions

Requirements

• High school diploma or equivalent
• Ability to stand for extended periods
• Basic computer skills (Microsoft Office)
• Excellent communication and interpersonal skills
• Ability to lift up to 50 lbs

Qualifications

• Previous retail experience preferred
• Positive attitude and willingness to learn
• Ability to work flexible hours including weekends and evenings

Skills

• Customer service skills
• Attention to detail
• Problem-solving abilities
• Computer literacy

Benefits

• Comprehensive healthcare plans
• Paid time off
• Team member discounts
• Employee Assistance Program
• Retirement plan with company matching

Pay

Starting pay ranges from $15.00 to $15.81 depending on job duty/position.

Schedule

Flexible schedule available, including part-time and full-time positions.