Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Support the donation process for customers and donors.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Strong organizational skills.
• Ability to lift up to 50 pounds occasionally.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving abilities.
• Computer literacy (Microsoft Office).

Benefits

• Comprehensive healthcare plans.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching.
• Life insurance.

Pay

Starting pay ranges from $14.00 to $18.45 per hour, depending on job duties and position.

Schedule

Shifts vary based on store needs, typically including morning, afternoon, evening, and weekend hours.