Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role supports the company's mission to champion reuse and inspire a future where secondhand is second nature.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Manage inventory and ensure accurate pricing and labeling of products.
• Handle returns, exchanges, and inquiries from customers and donors.
• Assist with donations and sorting of items for resale.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively with customers and colleagues.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Positive attitude and willingness to learn and grow professionally.

Qualifications

• Experience in retail or customer service is preferred but not required.
• Strong interpersonal and problem-solving skills.
• Ability to work independently and as part of a team.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Problem-solving abilities.

Benefits

• Comprehensive healthcare plans.
• Paid time off, including sick leave and vacation.
• Team member discounts on store merchandise.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.
• Additional benefits such as performance merit increases.

Pay

Starting pay ranges from $16.00 to $21.08 per hour, depending on job duties and position.

Schedule

Opportunities available for both full-time and part-time positions.