Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns and exchanges efficiently according to store policies.
• Manage inventory and maintain cleanliness in the store.
• Communicate effectively with donors to facilitate donations and answer questions.
• Support other team members and foster a positive work environment.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and grow.

Qualifications

• Experience in customer service preferred but not required.
• Strong organizational skills and attention to detail.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Problem-solving abilities.
• Time management and multitasking skills.
• Ability to handle multiple tasks simultaneously.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off for leisure and personal activities.
• Mental health services.

Pay

Compensation details are provided through the company's benefits package and may vary based on experience and location.

Schedule

Shifts are typically scheduled during standard business hours, with some flexibility depending on store needs.