Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village involves creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle donations efficiently, ensuring items are properly categorized and stored.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Participate in ongoing training and development opportunities provided by Savers University.

Requirements

• High school diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn and adapt to new processes.

Qualifications

• Experience in customer service or retail is preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to lift up to 50 lbs and stand for extended periods.

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Teamwork and collaboration

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off for leisure or personal interests.
• Mental health services.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Shifts vary based on store needs, typically including weekends and evenings.