Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of team members.

Responsibilities

• Engage with customers to provide exceptional service and ensure their shopping experience is memorable.
• Handle returns, exchanges, and customer inquiries efficiently.
• Manage inventory and maintain cleanliness in the store.
• Support the donation process for customers and donors.
• Collaborate with other team members to enhance overall store operations.

Requirements

• High school diploma or equivalent required.
• Excellent communication skills and the ability to interact professionally with customers and colleagues.
• Ability to work flexible hours including weekends and evenings.
• Positive attitude and willingness to learn and adapt to a dynamic environment.

Qualifications

• Previous retail experience preferred but not required.
• Strong organizational and multitasking skills.
• Ability to lift up to 50 lbs.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Attention to detail.
• Team player mindset.

Benefits

• Bundled health plans including medical, Rx, dental, and vision coverage.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• 401(k) plan with company matching contributions.
• Paid time off for leisure or other hobbies.
• Mental health services.

Pay

Compensation is commensurate with experience.

Schedule

Shifts may vary based on store needs, typically including weekends and evenings.