Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for customers, donors, and other team members. This role supports our mission of championing reuse and inspiring a future where secondhand is second nature.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Handle returns, exchanges, and inquiries efficiently.
• Manage inventory and ensure accurate stock levels.
• Engage with donors and foster a positive donor experience.
• Participate in team meetings and training sessions.

Requirements

• High school diploma or equivalent.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in retail or customer service preferred.
• Strong organizational and multitasking skills.
• Basic computer literacy, including Microsoft Office.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.

Benefits

• Comprehensive healthcare plans.
• Team member discounts.
• Flexible spending accounts.
• Employee Assistance Program (EAP).
• Retirement plan with company matching.

Pay

Starting pay ranges from $14.00 to $18.45 per hour, depending on job duties and position.

Schedule

Full-time and part-time schedules available.