Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is responsible for creating an awesome experience for customers, donors, and other team members. This role is available both full-time and part-time.

Responsibilities

• Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Handle returns, exchanges, and inquiries efficiently and accurately.
• Manage inventory and ensure accurate stock levels.
• Work collaboratively with other team members to maintain a positive and productive work environment.
• Participate in ongoing training and development opportunities provided by Savers University.

Requirements

• High school diploma or equivalent required.
• Experience in retail or customer service preferred.
• Ability to work flexible hours including weekends and evenings.
• Strong communication skills and ability to handle multiple tasks simultaneously.
• Positive attitude and willingness to learn and grow within the company.

Qualifications

• Excellent interpersonal and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Problem-solving abilities.

Benefits

• Comprehensive healthcare plans.
• Paid time off including sick leave and vacation.
• Up to 50% off store merchandise.
• Employee Assistance Program (EAP).
• Retirement plan with company matching contributions.
• Life insurance.

Pay

Starting pay ranges from $19.15 to $25.23 per hour, depending on job duties and position.

Schedule

Flexible schedule options available, including part-time and full-time positions.