Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in the career path interests of team members.

Responsibilities

• Engage with customers to provide exceptional service and ensure their satisfaction.
• Handle returns, exchanges, and customer inquiries efficiently.
• Assist donors with the donation process and answer questions about our policies.
• Support other team members and foster a positive work environment.
• Participate in ongoing training and development programs.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn.

Qualifications

• Experience in customer service preferred but not required.
• Strong problem-solving and multitasking abilities.
• Basic computer skills, including Microsoft Office.

Skills

• Customer service skills.
• Attention to detail.
• Effective verbal and written communication.
• Ability to handle multiple tasks simultaneously.

Benefits

• Comprehensive onboarding and training.
• In-house expertise through Savers University.
• Bundled health plans.
• Company-paid life insurance.
• Smoking cessation and diabetes management programs.
• On-demand care options.
• 401(k) plan with company matching.
• Paid time off.
• Mental health services.

Pay

Compensation details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.