Customer Service Associate

About the role

The Customer Service Associate position at Savers / Value Village is designed to create an awesome experience for our Customers, Donors, and other Team Members. This role offers opportunities to celebrate uniqueness, work in a purpose-driven company, and invest in your career path.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction
• Handle returns, exchanges, and inquiries efficiently
• Assist with donations and inventory management
• Support team members and foster a positive work environment
• Follow safety protocols and adhere to company policies

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Basic computer skills (Microsoft Office)

Qualifications

• Experience in retail or customer service is preferred
• Strong problem-solving and organizational skills
• Ability to lift up to 50 lbs occasionally
• Valid driver's license and reliable transportation (for part-time positions)

Skills

• Customer service skills
• Problem-solving abilities
• Organizational skills
• Attention to detail

Benefits

• Comprehensive healthcare plans
• Paid time off including sick leave and vacation
• Up to 50% off store merchandise
• Employee Assistance Program (EAP)
• Retirement plan with company matching contributions
• Additional benefits such as performance merit increases

Pay

Starting pay ranges from $15.50 to $20.42 per hour, depending on job duties and position.

Schedule

Positions available on both full-time and part-time schedules.