Customer Service Associate

About the role

The Customer Service Associate plays a crucial role in ensuring customer satisfaction and maintaining the high standards of our thrift stores. They interact directly with customers, helping them find items they need and providing excellent service.

Responsibilities

• Provide exceptional customer service by greeting customers warmly and assisting them with their shopping needs.
• Ensure merchandise is displayed attractively and organized according to store policies.
• Handle returns and exchanges in accordance with store procedures and policies.
• Participate in ongoing training to enhance skills and knowledge.
• Contribute to a positive work environment through teamwork and collaboration.

Requirements

• High school diploma or equivalent required.
• Experience in retail or customer service preferred.
• Ability to work flexible hours including weekends and holidays.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of basic computer operations and proficiency with Microsoft Office.
• Pass a background check and drug screening.

Skills

• Customer service orientation.
• Attention to detail.
• Problem-solving abilities.
• Team player.

Benefits

• Comprehensive health benefits package.
• Life insurance coverage.
• Mental health support services.
• 401(k) retirement savings plan with company match.
• Paid time off for personal and professional pursuits.

Pay

Starting pay ranges from $16.00 to $21.08 per hour, depending on job duties and position.

Schedule

Flexible schedule with potential for weekend and holiday work.