Customer Service Associate

About the role

Formsprag Clutch is seeking a full-time customer-oriented service representative to assist with Industrial customer orders.

Responsibilities

• Manages incoming inquiries for Industrial customer orders in (Sales Force)
• Provides quotes for new inquiries from price lists and logs in order tracking software (Sales Force)
• Enters customers’ orders into company MRP platform (SAP) as well as maintains internal database or records
• Aids in the implementation of Industrial customer rebuild and return orders by providing RMA’s
• Communicates effectively and courteously with customers and sales representatives

Requirements

• High school degree or GED required
• Minimum of two years’ proven customer support experience or experience as a client service representative
• Experience with SAP or another Enterprise Resource Planning (ERP) system preferred

Preferred Skills And Qualifications

• Experience with Salesforce
• Ability to multi-task, prioritize, and manage time effectively
• Proficient in the use of Microsoft Office software
• Excellent communication skills, both written and verbal

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a global industrial manufacturer with 30,000 associates. The company provides sustainable solutions that power, transmit, and control motion across various industries.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. We are committed to building a diverse and inclusive workforce and providing equal opportunities for all qualified applicants.