Customer Service Associate

Responsibilities

• Greet customers warmly and provide professional, friendly service.
• Listen carefully to customer concerns and document repair/service requests.
• Communicate clearly and simply about recommended services, costs, and timelines.
• Answer phone calls and schedule appointments with courtesy and professionalism.
• Serve as a bridge between customers and technicians to ensure accurate, timely work.
• Provide status updates and follow up to keep customers informed.
• Help maintain a clean, organized, and welcoming front office.
• Support store sales goals through excellent service and customer retention.

Qualifications

• Previous experience in customer service, hospitality, or retail preferred. (Automotive not required)
• Strong communication and listening skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking skills.
• Basic computer and point-of-sale knowledge.
• Valid driver’s license required.

What We Offer

• Competitive pay with performance-based incentives.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Ongoing training and career growth opportunities.
• A supportive, team-oriented workplace culture.

Precision Tune Auto Care

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.