Customer Service Associate

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Aid in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Offer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills. Good verbal and written communication skills. Cross-functional communication ability.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

• Ability to quickly learn business acumen with appropriate training.

Accountability

• Candidates should demonstrate strong self-accountability and a proactive drive for results.